LeDoux Waters Water Filter Dispenser-64Cup Large 4Gallon Countertop Filter System Transform Tap Water to Premium Crystal Clear Alkaline Mineral Drinking Water-Exclusive 8Step Purification System

To begin with the customer service has been truly invaluable ensuring complete customer satisfaction. There was a few items not packaged it did take a little while to get this resolved but that is too be expected. During this time I was kept posted until my item arrived. For those who are complaining regarding any filtration you may want to take a step back and give some patience. the filter in the small round dish that sits at the bottom of the LeDoux Water dispenser needs to soak in distilled water 15 minutes then shake under running water repeat this actin 4 to 5 times this will ensure your water does not have a dirt taste as I have seen in other reviews. Now for the middle seven layered filter and the white dome filter place each into its on separate clean plastic bowl covering each with distilled water for an hour. For those experiencing leakage at the spout you need gently hand tighten not strip the connectors. After all is assembled do two complete cycles of water dumping the water out after each of the two fillings. Now to test grab friends, family etc and fill one glass with your tap water and the other fill with water from your new LeDoux Water Dispenser. Blind fold the willing participates and let them choose the one that taste the best then the one with the most votes drink that water. Note monthly clean the two clear tanks that house the water and take a large toothbrush with no soap to clean the white dome filter. This is great as I have three teenage sons and friends and I no longer have to purchase cases of bottled water. I keep a gallon in the refrigerator for those who prefer it chilled it is your preference. Oh did I say no more picking up empty water bottles and the land fields will be happier as well!!! ENJOY!!

It can be a little challenging to put together (look out for the specialized instructions that the seller sends you later or just call them in advance of your delivery). The water tastes great and has saved me lots of money over buying the stale bottled alkaline water in Whole Foods store. I love this device.Update: After a couple of months of use my upper dome filter started filtering water through at a ridiculous rate into the bottom multi-filter eventually causing a back-up and huge spillage onto my kitchen counters. It took a while to work out with the customer service reps and in the process I used up my spare lower filter as well. Finally the day came when they replaced both the dome and the lower multi-filter and I reconstructed the whole apparatus. It is running at present but I have lowered my rating from five stars to three stars because the filters mis-performed after just a couple of months and reasonable use and care! I will update this rating within another couple of months as needed. I do appreciate that the Beverly Diamonds customer service reps communicated with me and stood behind the product and parts by replacing the defective parts.January, 2016 Update. Sorry folks but I have reduced the rating on this product to only 1 star! got the replacement parts and they worked for the same length of time - a couple of months and then the machine broke down again. Pools of water all over the counter top and on to my kitchen floor. This, despite reducing the usage of the machine by 75%! I went back to buying bottles of alkalized water thinking that we could use the machine less and still have a chance to get "fresher" alkalized water a couple of times a day - but the equipment still had the same breakdown as previously. We are very sad but it is going in the garbage bin, I cannot recommend this product to anyone.

UPDATE........The company had followed through with everything they said they would, and sent me the additional filters. I followed the instructions word for word when activating the new filter. Lone behold, my filter unit has stopped leaking, and works wonderfully. I absolutely love, love, love my filter system. I changed my review to 4 stores only because of the first initial upset of it leaking. I am super impressed with the company reaching out to me to identify and correct the issue. Not too many companies will do that nowadays. I would absolutely recommend this product to anyone.Also wanted to mention that the plastic spigot I initially thought would get broken soon after my purchase, is still holding tough. We use this sucker every day, and it's even held up with my 2 yr old who can now reach the little spigot, and thinks it's great to push and pour water all over herself lol.....The company contacted me based off my first initial poor review of this product. They asked me what my concerns were and what was defective wth the product. They have already refunded me partially, and are sending me a new filter, along with a couple replacement filters. They said they willContact me on Friday to make sure the replacement filter has solved the issue, and if not, they said they'll send a brand new replacement product.I was very surprised, and happy with the company taking the time to reach out to me. I honestly never expected it. Great customer service. I will be keeping an eye out for my replacement filter, which I really hope solves the problem. I like drinking clean filtered water.This item seems very poorly made. The spigot is plastic, seems cheap, and one of my 3 children will probably accidentally snap it. The canisters just literally sit on top of each other. It will not hold as much water as it states it will. If I try to get more than a liter in it, it starts to leak all over my counters. The water that does filter tastes good and clean, but just wish I could get the dang thing to hold as much water as it states it will.I'mVery disappointed!!